Shipping Policy

About Free Shipping

What Free Shipping Offer refers to?

Free Shipping offer refers to Free UPS Mail Innovations, UPS SurePost® & UPS Ground according to package's weight and dimension, when you enter the address within 48 states (no P.O.Box address), excluding Hawaii, Alaska, Puerto Rico and Virgin Islands. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

Shipping Policy

Domestic orders will be processed the same business day if your payment is completed by 12:00pm PST/2:00pm CST/3:00pm EST. We cannot guarantee same-day shipment particularly if your Bill To address is different from your Ship To address but we will do our best to expedite your order. International packages will normally ship within two business days as we need to verify your payment details. Orders placed on Saturdays, Sundays and major U.S. holidays will ship on the following business day.

We may ship each product separately from different warehouses, as we utilize alternative warehouses across the Continental United States.

Most orders are shipped via UPS or US Mail, p.o. Box address (PO Box) is not accepted. Very small or light orders are shipped First Class mail in padded envelopes or small boxes. This ensures that they will fit into your mailbox. Priority Mail with delivery confirmation is used for larger or heavier packages. Delivery time for Priority Mail is generally 2-4 business days, but the delivery time is best state but not guaranteed. Delivery time for First Class mail is 2-7 business days. Note that these are delivery times after it has been shipped. See above question for processing time.

Below is the expected delivery time for the lower 48 States.

Non Domestic Orders

Currently, we use DHL Express for international shipping to Canada, Mexico and the rest of world.
For the orders of Canada & Mexico, your order will normally ship within three business days after we verify your payment details. You will receive a tracking # when the order ships and may take up to 3-7 business days for delivery provided that it's cleared by customs. Insurance is covered for all international shipments. Customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments or by the shipping carrier.
For the orders of rest of world, your order also will be shipped within 3 business days after your payment detail verification. Yescom USA is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment (In general, Custom clearance handling fee & Duty fee).

Can I pick up item locally?

We are currently not allowing any Local Pickups. All orders will need to be placed online for shipment. If assistance is needed, please do not hesitate to contact us at (1-888-823-9222). We appreciate your understanding.