- Local Pickup is now available in our City of Industry, CA location. Before coming, contact us first at 1-888-823-9222 during our normal business hours. We have multiple warehouses and will need to check on inventory availability first. After confirming, we will be able to assist you on placing a new order for pick up. For local pickup orders, the shipping address will be the same as your billing address by default. We appreciate your understanding. Please see below for pickup policy.
Here is how it works:
- During checkout, select the delivery method: Pick up
- After the payment is made, an order confirmation will be sent to you. (If you do not see it in your inbox, please check your spam folder)
- Wait to receive a "Ready for pickup" email
- We will hold your item at our store for 5 business days; fail for pick up is subject to order cancellation/refund
- If you cannot pick up your order within 5 business days, please contact us via phone, email, or live chat
We have multiple warehouses in the United States. If the item you purchased is not available for pick up at our California warehouse, we will be able to ship it to you. Our customer service team will contact you to arrange accordingly.
Store pick up location and hours:
185 N. Sunset Ave. City of Industry, CA 91744
Pickup is available Monday-Friday from the hours:
9:00AM -12:00PM PST
1:00PM - 4:00PM PST
Bring to the store:
Your government-issued photo ID
Your order confirmation email
Notice: A signature is required at the time of the pickup.
Who can pick up your order:
You can pick up your order or choose someone else to pick up. To have your order picked up by someone else, contact us to provide their name as an ID is required at the time of pickup.