{"id":425056445,"title":"995D SMD Hot Air Gun Iron Rework Soldering Station Big LCD Display","handle":"smd-hot-air-gun-iron-rework-soldering-station-big-lcd-display","description":"\u003cp\u003eWith the big LCD display, it shows all specificaton clearly and dynamically. You can use hot air gun and soldering iron separately, with no interference with each other. The newest microcomputer processor PID program control technology ensures rapid warming-up and the stable accurate temperature control.\u003c\/p\u003e\n\u003cp\u003eYou could get \u003cspan color=\"#FF0000\" style=\"color: #ff0000;\"\u003e\u003cstrong\u003e3 Free Gifts\u003c\/strong\u003e\u003c\/span\u003e and save at least $20 now!\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e4 Nozzles (3x Round: ø5mm, ø8mm, ø10mm, 1x Square: ø13mm )\u003c\/li\u003e\n\u003cli\u003e1 IC Extractor for ease using an extraction operation\u003c\/li\u003e\n\u003cli\u003e1 Sponge to wipe the soldering tips at times\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eAdvanced Functions:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eVery good for Lead-free solder wire(one kind of environmental-friendly product with good stability) melting.\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003eBlue backlight LCD dynamical display to show precision temperature\u003c\/li\u003e\n\u003cli\u003eCelsius\/Fahrenheit temperature display conversion function\u003c\/li\u003e\n\u003cli\u003eTemperature correction for appropriately calibration temperature of air gun and soldering iron(-50°C to + 50°C)\u003c\/li\u003e\n\u003cli\u003eIron sleep function of soldering iron in standby mode for avoiding the iron tip oxidation at high temperature\u003c\/li\u003e\n\u003cli\u003eAuto and manual startup function of airflow temperature for more personality and convenience\u003c\/li\u003e\n\u003cli\u003eAutomatic cut-off heater function will effectively prolong the heater's life\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eFeatures:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSAMSUNG microcomputer control for quick warmup\u003c\/li\u003e\n\u003cli\u003eESD design of soldering iron to protect sensitive components\u003c\/li\u003e\n\u003cli\u003eAdjust the airflow and temperature via buttons and rotation knob easily\u003c\/li\u003e\n\u003cli\u003eAutomatically stop rotation when the temperature is less than 70°C\u003c\/li\u003e\n\u003cli\u003eHandle with sensor switch features access operating mode when picks up or standby mode when lays down\u003c\/li\u003e\n\u003cli\u003eCE approved\u003c\/li\u003e\n\u003cli\u003eBlue backlight LCD dynamical display to show precision temperature\u003c\/li\u003e\n\u003cli\u003eCelsius\/Fahrenheit temperature display conversion function\u003c\/li\u003e\n\u003cli\u003eTemperature correction for appropriately calibration temperature of air gun and soldering iron(-50°C to + 50°C)\u003c\/li\u003e\n\u003cli\u003eIron sleep function of soldering iron in standby mode for avoiding the iron tip oxidation at high temperature\u003c\/li\u003e\n\u003cli\u003eAuto and manual startup function of airflow temperature for more personality and convenience\u003c\/li\u003e\n\u003cli\u003eAutomatic cut-off heater function will effectively prolong the heater's life\u003c\/li\u003e\n\u003cli\u003eOutput power: 750W, Voltage: 110V\/AC\u003c\/li\u003e\n\u003cli\u003eSoldering station unit dimension: 4\"L x 6\"D x 5 1\/2\"H\u003c\/li\u003e\n\u003cli\u003eSuitable for SOIC, CHIP, QFP, PLCC, BGA and temperature-sensitive components\u003c\/li\u003e\n\u003cli\u003eFits for heating shrink, drying, lacquer removal, viscidity removal, ice-out, pre-heating and glue soldering\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSpecifications:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHot Air Gun\u003c\/strong\u003e\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003ePower: 650W\u003c\/li\u003e\n\u003cli\u003eFan: Brushless fan gentle wind\u003c\/li\u003e\n\u003cli\u003eResistant: \u0026lt; 2Ω\u003c\/li\u003e\n\u003cli\u003eAirflow: 120L\/min(max.)\u003c\/li\u003e\n\u003cli\u003eHandpiece Size: \u0026lt; 23mm\u003c\/li\u003e\n\u003cli\u003eNoise: \u0026lt;45dB\u003c\/li\u003e\n\u003cli\u003eTemp. Stability: ±1°C\u003c\/li\u003e\n\u003cli\u003eTemp. Control: 100~480°C\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003e\u003cstrong\u003eSoldering Hot Iron\u003c\/strong\u003e\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003ePower: 80W\u003c\/li\u003e\n\u003cli\u003eIron: ESM design\u003c\/li\u003e\n\u003cli\u003eResistant: \u0026lt;2Ω\u003c\/li\u003e\n\u003cli\u003eTemp. Stability: ±1°C\u003c\/li\u003e\n\u003cli\u003eTemp. Control: 200~480°C\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePackage Content:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e1x 2in1 Soldering Station Unit\u003c\/li\u003e\n\u003cli\u003e1x Hot Air Gun\u003c\/li\u003e\n\u003cli\u003e1x Hot Iron\u003c\/li\u003e\n\u003cli\u003e1x Stand\u003c\/li\u003e\n\u003cli\u003e1x Holder\u003c\/li\u003e\n\u003cli\u003e1x IC Extractor\u003c\/li\u003e\n\u003cli\u003e1x Sponge\u003c\/li\u003e\n\u003cli\u003e4x Nozzles(Ø5mm,Ø8mm,Ø10mm,Square:Ø13mm)\u003c\/li\u003e\n\u003cli\u003e1x Manual\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e*Please read the user's manual before use.\u003c\/p\u003e","published_at":"2015-03-11T12:01:00-07:00","created_at":"2015-03-11T12:01:11-07:00","vendor":"Yescom USA","type":"Solder Station","tags":["Solder Station","Soldering","Tools \u0026 Hardware"],"price":9999,"price_min":9999,"price_max":9999,"available":true,"price_varies":false,"compare_at_price":21599,"compare_at_price_min":21599,"compare_at_price_max":21599,"compare_at_price_varies":false,"variants":[{"id":1117037945,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"YES4866","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"995D SMD Hot Air Gun Iron Rework Soldering Station Big LCD Display","public_title":null,"options":["Default Title"],"price":9999,"weight":3629,"compare_at_price":21599,"inventory_quantity":7,"inventory_management":"shopify","inventory_policy":"deny","barcode":""}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/15SDS013-IHA995D-06_01.jpg?v=1537841413","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/15SDS013-IHA995D-06_02.jpg?v=1537841413","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/15SDS013-IHA995D-06.V1-04.JPG?v=1537841413","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/15SDS013-IHA995D-06.V1-05.jpg?v=1537841413","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/15SDS013-IHA995D-06.V1-06.JPG?v=1537841413","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/15SDS013-IHA995D-06.V1-03.jpg?v=1537841413","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/15SDS013-IHA995D-06_07.jpg?v=1537841413","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/15SDS013-IHA995D-06.V1-08.jpg?v=1537841413"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/15SDS013-IHA995D-06_01.jpg?v=1537841413","options":["Title"],"content":"\u003cp\u003eWith the big LCD display, it shows all specificaton clearly and dynamically. You can use hot air gun and soldering iron separately, with no interference with each other. The newest microcomputer processor PID program control technology ensures rapid warming-up and the stable accurate temperature control.\u003c\/p\u003e\n\u003cp\u003eYou could get \u003cspan color=\"#FF0000\" style=\"color: #ff0000;\"\u003e\u003cstrong\u003e3 Free Gifts\u003c\/strong\u003e\u003c\/span\u003e and save at least $20 now!\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e4 Nozzles (3x Round: ø5mm, ø8mm, ø10mm, 1x Square: ø13mm )\u003c\/li\u003e\n\u003cli\u003e1 IC Extractor for ease using an extraction operation\u003c\/li\u003e\n\u003cli\u003e1 Sponge to wipe the soldering tips at times\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eAdvanced Functions:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eVery good for Lead-free solder wire(one kind of environmental-friendly product with good stability) melting.\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003eBlue backlight LCD dynamical display to show precision temperature\u003c\/li\u003e\n\u003cli\u003eCelsius\/Fahrenheit temperature display conversion function\u003c\/li\u003e\n\u003cli\u003eTemperature correction for appropriately calibration temperature of air gun and soldering iron(-50°C to + 50°C)\u003c\/li\u003e\n\u003cli\u003eIron sleep function of soldering iron in standby mode for avoiding the iron tip oxidation at high temperature\u003c\/li\u003e\n\u003cli\u003eAuto and manual startup function of airflow temperature for more personality and convenience\u003c\/li\u003e\n\u003cli\u003eAutomatic cut-off heater function will effectively prolong the heater's life\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eFeatures:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSAMSUNG microcomputer control for quick warmup\u003c\/li\u003e\n\u003cli\u003eESD design of soldering iron to protect sensitive components\u003c\/li\u003e\n\u003cli\u003eAdjust the airflow and temperature via buttons and rotation knob easily\u003c\/li\u003e\n\u003cli\u003eAutomatically stop rotation when the temperature is less than 70°C\u003c\/li\u003e\n\u003cli\u003eHandle with sensor switch features access operating mode when picks up or standby mode when lays down\u003c\/li\u003e\n\u003cli\u003eCE approved\u003c\/li\u003e\n\u003cli\u003eBlue backlight LCD dynamical display to show precision temperature\u003c\/li\u003e\n\u003cli\u003eCelsius\/Fahrenheit temperature display conversion function\u003c\/li\u003e\n\u003cli\u003eTemperature correction for appropriately calibration temperature of air gun and soldering iron(-50°C to + 50°C)\u003c\/li\u003e\n\u003cli\u003eIron sleep function of soldering iron in standby mode for avoiding the iron tip oxidation at high temperature\u003c\/li\u003e\n\u003cli\u003eAuto and manual startup function of airflow temperature for more personality and convenience\u003c\/li\u003e\n\u003cli\u003eAutomatic cut-off heater function will effectively prolong the heater's life\u003c\/li\u003e\n\u003cli\u003eOutput power: 750W, Voltage: 110V\/AC\u003c\/li\u003e\n\u003cli\u003eSoldering station unit dimension: 4\"L x 6\"D x 5 1\/2\"H\u003c\/li\u003e\n\u003cli\u003eSuitable for SOIC, CHIP, QFP, PLCC, BGA and temperature-sensitive components\u003c\/li\u003e\n\u003cli\u003eFits for heating shrink, drying, lacquer removal, viscidity removal, ice-out, pre-heating and glue soldering\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSpecifications:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHot Air Gun\u003c\/strong\u003e\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003ePower: 650W\u003c\/li\u003e\n\u003cli\u003eFan: Brushless fan gentle wind\u003c\/li\u003e\n\u003cli\u003eResistant: \u0026lt; 2Ω\u003c\/li\u003e\n\u003cli\u003eAirflow: 120L\/min(max.)\u003c\/li\u003e\n\u003cli\u003eHandpiece Size: \u0026lt; 23mm\u003c\/li\u003e\n\u003cli\u003eNoise: \u0026lt;45dB\u003c\/li\u003e\n\u003cli\u003eTemp. Stability: ±1°C\u003c\/li\u003e\n\u003cli\u003eTemp. Control: 100~480°C\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003e\u003cstrong\u003eSoldering Hot Iron\u003c\/strong\u003e\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003ePower: 80W\u003c\/li\u003e\n\u003cli\u003eIron: ESM design\u003c\/li\u003e\n\u003cli\u003eResistant: \u0026lt;2Ω\u003c\/li\u003e\n\u003cli\u003eTemp. Stability: ±1°C\u003c\/li\u003e\n\u003cli\u003eTemp. Control: 200~480°C\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePackage Content:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e1x 2in1 Soldering Station Unit\u003c\/li\u003e\n\u003cli\u003e1x Hot Air Gun\u003c\/li\u003e\n\u003cli\u003e1x Hot Iron\u003c\/li\u003e\n\u003cli\u003e1x Stand\u003c\/li\u003e\n\u003cli\u003e1x Holder\u003c\/li\u003e\n\u003cli\u003e1x IC Extractor\u003c\/li\u003e\n\u003cli\u003e1x Sponge\u003c\/li\u003e\n\u003cli\u003e4x Nozzles(Ø5mm,Ø8mm,Ø10mm,Square:Ø13mm)\u003c\/li\u003e\n\u003cli\u003e1x Manual\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e*Please read the user's manual before use.\u003c\/p\u003e"}

995D SMD Hot Air Gun Iron Rework Soldering Station Big LCD Display

Product Description
Sku: YES4866
Product Type: Solder Station
$ 99.99 $ 215.99
Maximum quantity available reached.

With the big LCD display, it shows all specificaton clearly and dynamically. You can use hot air gun and soldering iron separately, with no interference with each other. The newest microcomputer processor PID program control technology ensures rapid warming-up and the stable accurate temperature control.

You could get 3 Free Gifts and save at least $20 now!

  • 4 Nozzles (3x Round: ø5mm, ø8mm, ø10mm, 1x Square: ø13mm )
  • 1 IC Extractor for ease using an extraction operation
  • 1 Sponge to wipe the soldering tips at times

Advanced Functions:

  • Very good for Lead-free solder wire(one kind of environmental-friendly product with good stability) melting.
  • Blue backlight LCD dynamical display to show precision temperature
  • Celsius/Fahrenheit temperature display conversion function
  • Temperature correction for appropriately calibration temperature of air gun and soldering iron(-50°C to + 50°C)
  • Iron sleep function of soldering iron in standby mode for avoiding the iron tip oxidation at high temperature
  • Auto and manual startup function of airflow temperature for more personality and convenience
  • Automatic cut-off heater function will effectively prolong the heater's life

Features:

  • SAMSUNG microcomputer control for quick warmup
  • ESD design of soldering iron to protect sensitive components
  • Adjust the airflow and temperature via buttons and rotation knob easily
  • Automatically stop rotation when the temperature is less than 70°C
  • Handle with sensor switch features access operating mode when picks up or standby mode when lays down
  • CE approved
  • Blue backlight LCD dynamical display to show precision temperature
  • Celsius/Fahrenheit temperature display conversion function
  • Temperature correction for appropriately calibration temperature of air gun and soldering iron(-50°C to + 50°C)
  • Iron sleep function of soldering iron in standby mode for avoiding the iron tip oxidation at high temperature
  • Auto and manual startup function of airflow temperature for more personality and convenience
  • Automatic cut-off heater function will effectively prolong the heater's life
  • Output power: 750W, Voltage: 110V/AC
  • Soldering station unit dimension: 4"L x 6"D x 5 1/2"H
  • Suitable for SOIC, CHIP, QFP, PLCC, BGA and temperature-sensitive components
  • Fits for heating shrink, drying, lacquer removal, viscidity removal, ice-out, pre-heating and glue soldering

Specifications:

  • Hot Air Gun
    • Power: 650W
    • Fan: Brushless fan gentle wind
    • Resistant: < 2Ω
    • Airflow: 120L/min(max.)
    • Handpiece Size: < 23mm
    • Noise: <45dB
    • Temp. Stability: ±1°C
    • Temp. Control: 100~480°C
  • Soldering Hot Iron
    • Power: 80W
    • Iron: ESM design
    • Resistant: <2Ω
    • Temp. Stability: ±1°C
    • Temp. Control: 200~480°C

Package Content:

  • 1x 2in1 Soldering Station Unit
  • 1x Hot Air Gun
  • 1x Hot Iron
  • 1x Stand
  • 1x Holder
  • 1x IC Extractor
  • 1x Sponge
  • 4x Nozzles(Ø5mm,Ø8mm,Ø10mm,Square:Ø13mm)
  • 1x Manual

*Please read the user's manual before use.

  • Returned items are accepted within 30 days of delivery.
  • All returned items must be repacked and returned in their original packaging for protection.
  • We recommend that you insure packages being returned for your protection, as customer is responsible for any damage that occurs during return shipment.
  • Returned merchandise that is damaged upon receipt will not be credited.
  • Customers are responsible for the initial shipping cost.
  • Custom displays and customized products, including orders with custom text, imprinting or graphics are non refundable.

Special Note: Customers returning items that were received damaged, defective and/or miss-shipped products please call Customer Service at 1.626.336.2829 for resolution.

 

Return Procedure

  • Please review our Return Policy before completing these steps.
  • Standard Package Shipments (UPS/FedEx delivery):
  • Please contact us so an RMA number can be generated for your return.
  • Please fill out the return form completely and return it with your package.
  • Returns without a return form WILL NOT be accepted.
  • Failure to fill in all required fields will delay the processing of your return.
  • Freight/Pallet Shipments (including display cases):
    • Please contact us so an RMA number can be generated for your return.
    • Clearly write/label all sides of the shipment with the assigned RMA number.
    • Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.
  • Please allow 15 days from the date we receive the return for inspection and credit where due.

 

    1. Can my order be canceled?

    - Orders can be cancelled within 30 minutes of placement. Please call us during our business hours (Mon-Fri 8:00AM-5:00PM PST) or send an email requesting the cancellation immediately. Please note that due to the high volume of shipments processed daily, cancellations are not guaranteed unless confirmed by a representative.

    2. Why is there no movement on my tracking number?

    Once your order has been processed and shipped, you will receive an automated message with your order's tracking information. Please note that due to the high volume of packages shipped daily, it may take 24-48 hours (72hrs for items shipped via UPS Mail Innovations) for the carriers to update their system. Average times below for shipping information on your package(s) to update:
    A. UPS-MID - tracking information will appear within 48-72 hours on the carrier's website
    B. UPS-SurePost - tracking information will appear within 48 hours on the carrier's website
    C. UPS Ground - tracking information will appear within 24-48 hours on the carrier's website
    *All shipments are scheduled to be delivered within 5-7 business days. Shipment movement information is captured each time a tracking label is scanned in the UPS system, from the time the label is created until the shipment is delivered. Rest assured that your shipment is still moving even though no new tracking scans may appear for a while. Due to this reason, we will not be able to issue a resolution until the minimum of 7 business days has passed.

    3. What if I need spare parts for my item?

    - YesComUSA does not sell nor provide spare parts; however, they may be ordered or requested through our supplier if available/replaceable. If needed, please contact customer support to assist you accordingly.
    *Make sure to provide your full order information to assist you accordingly.

    4. Why did I receive an email regarding order verification?

    - We at YesComUSA care about the security and privacy of our customers. We use one most advanced encrypted software and are very diligent about protecting your privacy and personal information. In some cases, our system may detect activities on the purchase which may be deemed as signs of a “fraudulent” purchase and will put orders on hold for verification prior to releasing. In this case, we may ask for ID verification. Once verified, we will proceed in releasing the order. Please note that the order is subject to cancellation within 48 hours if not verified.

    5. Can I get my tracking number if I don't have an account?

    - Tracking numbers will be sent via email to the email address provided by the customer at the end of the business day once packages have been shipped. We highly recommend checking all information inputted (Email, Name, Shipping and Billing Address) to avoid any further delays.

    6. My package is being held at UPS Access-Point. What do I do now?

    -In some cases, packages may be held at a UPS Access-Point due to the following reasons.
    A. Item is undeliverable to the physical address.
    B. UPS has attempted to deliver the item once and did not leave the package since they were unable to determine a “safe location” for the item to be left behind.
    UPS Access-Point packages will need to be picked up within 5 days along with valid ID to release the package. If packages are not picked up on the 5th day, UPS will ship the item back to the sender. If you have not received your package by the estimated delivery time or have received notification that your item has been held at the UPS Access-Point, please contact UPS to arrange pick up.

    7. Can I change my shipping address once the order is placed? If not, what can I do?

    - Orders can be modified within 30 minutes of submission. Please call us or send an email to customer support and provide the new shipping address in advance. Please note that modifications are not guaranteed unless confirmed by a representative.

    7A. If order information cannot be modified, we can arrange for one of the following below:
    a) Arrange UPS will call pick (free of charge & valid ID needed to release package)
    b) Reroute the package with UPS (rerouting fee will be applied and pricing is varied on location and weight of the item)

    8. What is RTS (Return to Sender) and why do I have to pay a fee?

    - Shipments can be flagged as RTS for the following reasons:
    A. Incomplete/wrong shipping address
    B. Receiver was not available for delivery after 3 consecutive attempts
    C. Business was closed
    D. Packages were refused by customer
    Packages returned to sender are subjected to an RTS fee in which the customer will be liable. Total amount of RTS fee may vary and will be deducted from the total refund if requested. In the event that the customer should choose to have the package reshipped - the re-shipping fee will be waived, however; the customer will be liable for the RTS fee.

    9. Can I pick up item locally?

    - If interested in picking up items locally, we highly recommend calling us to check for availability beforehand. Please note that local will call pick up is only available in our California Facility. All will call transactions are CASH ONLY. Please do not place an order online as all online orders will be shipped.
    Our will call location and hours are as follows:
    Location: 185 N. Sunset Ave
    City Of Industry, CA 91744
    Hours: Monday – Fridays from 9:00AM to 4:30PM
    *Please note that we are only able to hold items for 24 hours.

    10. It shows my order was delivered but I never received it. What do I do?

    - If tracking information shows delivered, we would suggest to double check with family members, neighbors or friends around the area as UPS may have left the package elsewhere.
    Still unable to find, contact us immediately informing the situation along with confirmation you have checked the surrounding area. We will open an investigation claim with UPS which can take up to 8-10 business days to close. We cannot issue a resolution until the claim has closed as UPS may be able to locate the package during this process.
    *Please note, you may also contact UPS to open the claim to expedite the process. If unable to open one, you may contact us for assistance.

    11. What if my package arrived damaged / defective?

    A. Damaged
    - If package(s) are damaged upon arrival, immediately take pictures of the packaging and item and contact customer support along with the images. We will file a claim with UPS for the damages. We can either issue a replacement (if available) or refund once the package(s) has been returned back to our facility.

    B. Defective
    -If package(s) are DOA, non-functional or stopped working, please contact customer support immediately for assistance.
    *Please note, a short video or images would help expedite the process as well.

    12. Is shipping cost refundable?

    - Shipping cost is non-refundable.

    13. Does YesComUSA offer return labels?

    -Unfortunately, we do not offer return labels as customers are liable for the return shipping cost.

    14. About Non-US taxes & Shipping Info

    Currently, we will charge VAT to United Kingdom customers, and you can ask for an e-invoice via email us:sales@yescomusa.com.

    For other European customers, we are not responsible for any customs duties or taxes. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment (In general, Custom clearance handling fee & Duty fee).

    Non-US Shipping Info Learn more from 5. Do you ship internationally?.

    15. What Type of Payment is Accepted?

    Credit and Debit Cards. We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, PayPal.

    For local pickup order we accept cash payments only. Refer to #9.