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{"id":1710388740141,"title":"20\"x28\" Large Softbox Continuous Studio Lighting Carry Case","handle":"32-32-large-softbo-continuous-studio-lighting-carry-case","description":"\u003cp\u003eNow we are offering a brand new professional portable photo soft box light kit with \u003cstrong\u003e18 bulbs\u003c\/strong\u003e at a reasonable price. The professional kit is extremely suitable for all level photographers from amateurs to professionals. A set of ON\/OFF switch buttons for controlling the intensity of light according to your different need. It is a perfect solution for producing photo and video for web retailers and commercial product catalog, especially for large goods. Very easy to use and setup in seconds. With our wonderful photo kit with carrying case, you can take perfect photos everywhere anytime.\u003c\/p\u003e\n\u003cp\u003e\u003cspan color=\"#FF0000\" style=\"color: #ff0000;\"\u003e\u003cstrong\u003eNew arrival professional photo soft box light kit with 18 bulbs!!\u003cbr\u003e\u003c\/strong\u003e\u003c\/span\u003eSupply sufficient light for your perfect photos!!\u003cbr\u003eFive switch buttons help you to control the intensity of light easily!!\u003c\/p\u003e\n\n\u003cp\u003e\u003cspan color=\"#0066FF\" style=\"color: #0066ff;\"\u003e\u003cstrong\u003eTwo Spare Fuses for Strobes are Free Gift!!\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBest Solution for Your Professional Photo Studio:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePerfect for any objects, such as portraits, costumes, furnishings, etc.\u003c\/li\u003e\n\u003cli\u003eBest color temperature to prevent from color aberration.\u003c\/li\u003e\n\u003cli\u003ePowerful total 810 watts lighting to provide a sufficient exposal and brilliant image.\u003c\/li\u003e\n\u003cli\u003eSoften lighting with soft box for reducing overexposure and hot spots.\u003c\/li\u003e\n\u003cli\u003e2x continual lighting with 18 bulbs for bathing object in dimensional lighting.\u003c\/li\u003e\n\u003cli\u003eEasy to control your lights with a set of ON\/OFF switch buttons.\u003c\/li\u003e\n\u003cli\u003eSet up in minutes to offer you a professional photo studio.\u003c\/li\u003e\n\u003cli\u003ePlease kindly note that it is for 110 voltage.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eProfessional Daylight Bulbs\u003c\/strong\u003e\u003cstrong\u003e:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCE \u003c\/strong\u003eapproved for your safety.\u003c\/li\u003e\n\u003cli\u003eAverage life 8,000 hours.\u003c\/li\u003e\n\u003cli\u003eEach lamp has 9 powerful bulbs.\u003c\/li\u003e\n\u003cli\u003eSave electricity! 45 watts spiral daylight lamp equals to 200 watts regular bulb.\u003c\/li\u003e\n\u003cli\u003eColor temperature is \u003cstrong\u003e5500k\u003c\/strong\u003e, most perfect color temperature for photo taking.\u003c\/li\u003e\n\u003cli\u003eTotal 18x 45 watts fluorescent daylight bulbs equal to \u003cstrong\u003e3,600 watts\u003c\/strong\u003e light output.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSave\u003c\/strong\u003e $1600 energy cost for 8,000-hour usage, comparing to 3,600 watts continuous flood.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eProfessional Light Controls:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCE \u003c\/strong\u003eApproved.\u003c\/li\u003e\n\u003cli\u003e5x On\/Off buttons for 9x bulbs control.\u003c\/li\u003e\n\u003cli\u003eFour buttons to control every two bulbs and One button to control the middle bulb.\u003c\/li\u003e\n\u003cli\u003eBuilt-in control handle to prevent from touching hot light body.\u003c\/li\u003e\n\u003cli\u003eIndicator light for power on.\u003c\/li\u003e\n\u003cli\u003eBuilt-in 5A fuse.\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan color=\"#FF0000\" style=\"color: #ff0000;\"\u003e\u003cstrong\u003eFree Gift:\u003c\/strong\u003e\u003c\/span\u003e 2x spare 5A Fuses for your safely use.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eStudio Soft Boxes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eHigh-quality nylon construction\u003c\/li\u003e\n\u003cli\u003eTwo 20\" x 28\" large soft boxes\u003c\/li\u003e\n\n\u003cli\u003eRemovable two regular 20\"L x 28\"W white covers\u003c\/li\u003e\n\n\u003cli\u003eRemovable two inner small white cloths to better soften the light\u003c\/li\u003e\n\n\u003cli\u003eExtremely soften the light and get rid of the shadows to improve the quality of your images\u003c\/li\u003e\n\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eLight Tripods:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eColor: Black\u003c\/li\u003e\n\u003cli\u003eMaximum height is \u003cstrong\u003e7 feet\u003c\/strong\u003e, fold down to \u003cstrong\u003e28 inches\u003c\/strong\u003e for easy portability.\u003c\/li\u003e\n\u003cli\u003eProfessional quality aluminum frame with black satin finish.\u003c\/li\u003e\n\u003cli\u003eSimple quick-release levers provide fast precise height adjustment.\u003c\/li\u003e\n\u003cli\u003eExtra wide angle footprints with rubber tips for more stability.\u003c\/li\u003e\n\u003cli\u003eFolding frame design for freewill lighting position setting and easier storage.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCarrying Cases: \u003cspan color=\"#FF0000\" style=\"color: #ff0000;\"\u003e(Free Gift)\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTwo carrying cases for the soft boxes.\u003c\/li\u003e\n\n\u003cli\u003eOne large built-in foam carrying case.\u003cbr\u003e \n\u003c\/li\u003e\n\n\u003cli\u003eLarge Carrying Case Size: 31\" L x 14\" H x 11\" W\u003c\/li\u003e\n\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePackage Includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e2x Soft Boxes\u003c\/li\u003e\n\u003cli\u003e18x 45w Studio Light Bulbs\u003c\/li\u003e\n\n\u003cli\u003e2x Built-in 9x Light Holder Lamps\u003c\/li\u003e\n\n\u003cli\u003e2x Spare Fuses (free gift)\u003c\/li\u003e\n\n\u003cli\u003e2x Light Stands\u003c\/li\u003e\n\n\u003cli\u003e3x Carrying Case\u003c\/li\u003e\n\u003c\/ul\u003e","published_at":"2019-05-09T04:01:57-07:00","created_at":"2019-03-26T09:18:03-07:00","vendor":"YesComUSA","type":"Photography Lighting","tags":["Photography Equipment","Photography Lighting","Price_$100 to $200","Toys \u0026 Hobbies"],"price":13499,"price_min":13499,"price_max":13499,"available":false,"price_varies":false,"compare_at_price":23999,"compare_at_price_min":23999,"compare_at_price_max":23999,"compare_at_price_varies":false,"variants":[{"id":14795780259885,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"YES1076","requires_shipping":true,"taxable":true,"featured_image":{"id":5140978008109,"product_id":1710388740141,"position":1,"created_at":"2019-03-26T09:18:03-07:00","updated_at":"2019-03-26T09:18:03-07:00","alt":null,"width":1000,"height":1000,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1076__1.jpg?v=1553617083","variant_ids":[14795780259885]},"available":false,"name":"20\"x28\" Large Softbox Continuous Studio Lighting Carry Case","public_title":null,"options":["Default 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The professional kit is extremely suitable for all level photographers from amateurs to professionals. A set of ON\/OFF switch buttons for controlling the intensity of light according to your different need. It is a perfect solution for producing photo and video for web retailers and commercial product catalog, especially for large goods. Very easy to use and setup in seconds. With our wonderful photo kit with carrying case, you can take perfect photos everywhere anytime.\u003c\/p\u003e\n\u003cp\u003e\u003cspan color=\"#FF0000\" style=\"color: #ff0000;\"\u003e\u003cstrong\u003eNew arrival professional photo soft box light kit with 18 bulbs!!\u003cbr\u003e\u003c\/strong\u003e\u003c\/span\u003eSupply sufficient light for your perfect photos!!\u003cbr\u003eFive switch buttons help you to control the intensity of light easily!!\u003c\/p\u003e\n\n\u003cp\u003e\u003cspan color=\"#0066FF\" style=\"color: #0066ff;\"\u003e\u003cstrong\u003eTwo Spare Fuses for Strobes are Free Gift!!\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eBest Solution for Your Professional Photo Studio:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePerfect for any objects, such as portraits, costumes, furnishings, etc.\u003c\/li\u003e\n\u003cli\u003eBest color temperature to prevent from color aberration.\u003c\/li\u003e\n\u003cli\u003ePowerful total 810 watts lighting to provide a sufficient exposal and brilliant image.\u003c\/li\u003e\n\u003cli\u003eSoften lighting with soft box for reducing overexposure and hot spots.\u003c\/li\u003e\n\u003cli\u003e2x continual lighting with 18 bulbs for bathing object in dimensional lighting.\u003c\/li\u003e\n\u003cli\u003eEasy to control your lights with a set of ON\/OFF switch buttons.\u003c\/li\u003e\n\u003cli\u003eSet up in minutes to offer you a professional photo studio.\u003c\/li\u003e\n\u003cli\u003ePlease kindly note that it is for 110 voltage.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eProfessional Daylight Bulbs\u003c\/strong\u003e\u003cstrong\u003e:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCE \u003c\/strong\u003eapproved for your safety.\u003c\/li\u003e\n\u003cli\u003eAverage life 8,000 hours.\u003c\/li\u003e\n\u003cli\u003eEach lamp has 9 powerful bulbs.\u003c\/li\u003e\n\u003cli\u003eSave electricity! 45 watts spiral daylight lamp equals to 200 watts regular bulb.\u003c\/li\u003e\n\u003cli\u003eColor temperature is \u003cstrong\u003e5500k\u003c\/strong\u003e, most perfect color temperature for photo taking.\u003c\/li\u003e\n\u003cli\u003eTotal 18x 45 watts fluorescent daylight bulbs equal to \u003cstrong\u003e3,600 watts\u003c\/strong\u003e light output.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSave\u003c\/strong\u003e $1600 energy cost for 8,000-hour usage, comparing to 3,600 watts continuous flood.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eProfessional Light Controls:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCE \u003c\/strong\u003eApproved.\u003c\/li\u003e\n\u003cli\u003e5x On\/Off buttons for 9x bulbs control.\u003c\/li\u003e\n\u003cli\u003eFour buttons to control every two bulbs and One button to control the middle bulb.\u003c\/li\u003e\n\u003cli\u003eBuilt-in control handle to prevent from touching hot light body.\u003c\/li\u003e\n\u003cli\u003eIndicator light for power on.\u003c\/li\u003e\n\u003cli\u003eBuilt-in 5A fuse.\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan color=\"#FF0000\" style=\"color: #ff0000;\"\u003e\u003cstrong\u003eFree Gift:\u003c\/strong\u003e\u003c\/span\u003e 2x spare 5A Fuses for your safely use.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eStudio Soft Boxes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eHigh-quality nylon construction\u003c\/li\u003e\n\u003cli\u003eTwo 20\" x 28\" large soft boxes\u003c\/li\u003e\n\n\u003cli\u003eRemovable two regular 20\"L x 28\"W white covers\u003c\/li\u003e\n\n\u003cli\u003eRemovable two inner small white cloths to better soften the light\u003c\/li\u003e\n\n\u003cli\u003eExtremely soften the light and get rid of the shadows to improve the quality of your images\u003c\/li\u003e\n\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eLight Tripods:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eColor: Black\u003c\/li\u003e\n\u003cli\u003eMaximum height is \u003cstrong\u003e7 feet\u003c\/strong\u003e, fold down to \u003cstrong\u003e28 inches\u003c\/strong\u003e for easy portability.\u003c\/li\u003e\n\u003cli\u003eProfessional quality aluminum frame with black satin finish.\u003c\/li\u003e\n\u003cli\u003eSimple quick-release levers provide fast precise height adjustment.\u003c\/li\u003e\n\u003cli\u003eExtra wide angle footprints with rubber tips for more stability.\u003c\/li\u003e\n\u003cli\u003eFolding frame design for freewill lighting position setting and easier storage.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eCarrying Cases: \u003cspan color=\"#FF0000\" style=\"color: #ff0000;\"\u003e(Free Gift)\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eTwo carrying cases for the soft boxes.\u003c\/li\u003e\n\n\u003cli\u003eOne large built-in foam carrying case.\u003cbr\u003e \n\u003c\/li\u003e\n\n\u003cli\u003eLarge Carrying Case Size: 31\" L x 14\" H x 11\" W\u003c\/li\u003e\n\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePackage Includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e2x Soft Boxes\u003c\/li\u003e\n\u003cli\u003e18x 45w Studio Light Bulbs\u003c\/li\u003e\n\n\u003cli\u003e2x Built-in 9x Light Holder Lamps\u003c\/li\u003e\n\n\u003cli\u003e2x Spare Fuses (free gift)\u003c\/li\u003e\n\n\u003cli\u003e2x Light Stands\u003c\/li\u003e\n\n\u003cli\u003e3x Carrying Case\u003c\/li\u003e\n\u003c\/ul\u003e"}

20"x28" Large Softbox Continuous Studio Lighting Carry Case

Product Description
Sku: YES1076
Product Type: Photography Lighting
$ 134.99 $ 239.99
Maximum quantity available reached.

Now we are offering a brand new professional portable photo soft box light kit with 18 bulbs at a reasonable price. The professional kit is extremely suitable for all level photographers from amateurs to professionals. A set of ON/OFF switch buttons for controlling the intensity of light according to your different need. It is a perfect solution for producing photo and video for web retailers and commercial product catalog, especially for large goods. Very easy to use and setup in seconds. With our wonderful photo kit with carrying case, you can take perfect photos everywhere anytime.

New arrival professional photo soft box light kit with 18 bulbs!!
Supply sufficient light for your perfect photos!!
Five switch buttons help you to control the intensity of light easily!!

Two Spare Fuses for Strobes are Free Gift!!

Best Solution for Your Professional Photo Studio:

  • Perfect for any objects, such as portraits, costumes, furnishings, etc.
  • Best color temperature to prevent from color aberration.
  • Powerful total 810 watts lighting to provide a sufficient exposal and brilliant image.
  • Soften lighting with soft box for reducing overexposure and hot spots.
  • 2x continual lighting with 18 bulbs for bathing object in dimensional lighting.
  • Easy to control your lights with a set of ON/OFF switch buttons.
  • Set up in minutes to offer you a professional photo studio.
  • Please kindly note that it is for 110 voltage.

Professional Daylight Bulbs:

  • CE approved for your safety.
  • Average life 8,000 hours.
  • Each lamp has 9 powerful bulbs.
  • Save electricity! 45 watts spiral daylight lamp equals to 200 watts regular bulb.
  • Color temperature is 5500k, most perfect color temperature for photo taking.
  • Total 18x 45 watts fluorescent daylight bulbs equal to 3,600 watts light output.
  • Save $1600 energy cost for 8,000-hour usage, comparing to 3,600 watts continuous flood.

Professional Light Controls:

  • CE Approved.
  • 5x On/Off buttons for 9x bulbs control.
  • Four buttons to control every two bulbs and One button to control the middle bulb.
  • Built-in control handle to prevent from touching hot light body.
  • Indicator light for power on.
  • Built-in 5A fuse.
  • Free Gift: 2x spare 5A Fuses for your safely use.

Studio Soft Boxes:

  • High-quality nylon construction
  • Two 20" x 28" large soft boxes
  • Removable two regular 20"L x 28"W white covers
  • Removable two inner small white cloths to better soften the light
  • Extremely soften the light and get rid of the shadows to improve the quality of your images

Light Tripods:

  • Color: Black
  • Maximum height is 7 feet, fold down to 28 inches for easy portability.
  • Professional quality aluminum frame with black satin finish.
  • Simple quick-release levers provide fast precise height adjustment.
  • Extra wide angle footprints with rubber tips for more stability.
  • Folding frame design for freewill lighting position setting and easier storage.

Carrying Cases: (Free Gift)

  • Two carrying cases for the soft boxes.
  • One large built-in foam carrying case.
  • Large Carrying Case Size: 31" L x 14" H x 11" W

Package Includes:

  • 2x Soft Boxes
  • 18x 45w Studio Light Bulbs
  • 2x Built-in 9x Light Holder Lamps
  • 2x Spare Fuses (free gift)
  • 2x Light Stands
  • 3x Carrying Case
  • Returned items are accepted within 30 days of delivery.
  • All returned items must be repacked and returned in their original packaging for protection.
  • We recommend that you insure packages being returned for your protection, as customer is responsible for any damage that occurs during return shipment.
  • Returned merchandise that is damaged upon receipt will not be credited.
  • Customers are responsible for the initial shipping cost.
  • Custom displays and customized products, including orders with custom text, imprinting or graphics are non refundable.

Special Note: Customers returning items that were received damaged, defective and/or miss-shipped products please call Customer Service at 1.626.336.2829 for resolution.

 

Return Procedure

  • Please review our Return Policy before completing these steps.
  • Standard Package Shipments (UPS/FedEx delivery):
  • Please contact us so an RMA number can be generated for your return.
  • Please fill out the return form completely and return it with your package.
  • Returns without a return form WILL NOT be accepted.
  • Failure to fill in all required fields will delay the processing of your return.
  • Freight/Pallet Shipments (including display cases):
    • Please contact us so an RMA number can be generated for your return.
    • Clearly write/label all sides of the shipment with the assigned RMA number.
    • Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.
  • Please allow 15 days from the date we receive the return for inspection and credit where due.

 

    1. Can my order be canceled?

    - Orders can be cancelled within 30 minutes of placement. Please call us during our business hours (Mon-Fri 8:00AM-5:00PM PST) or send an email requesting the cancellation immediately. Please note that due to the high volume of shipments processed daily, cancellations are not guaranteed unless confirmed by a representative.

    2. Why is there no movement on my tracking number?

    Once your order has been processed and shipped, you will receive an automated message with your order's tracking information. Please note that due to the high volume of packages shipped daily, it may take 24-48 hours (72hrs for items shipped via UPS Mail Innovations) for the carriers to update their system. Average times below for shipping information on your package(s) to update:
    A. UPS-MID - tracking information will appear within 48-72 hours on the carrier's website
    B. UPS-SurePost - tracking information will appear within 48 hours on the carrier's website
    C. UPS Ground - tracking information will appear within 24-48 hours on the carrier's website
    *All shipments are scheduled to be delivered within 5-7 business days. Shipment movement information is captured each time a tracking label is scanned in the UPS system, from the time the label is created until the shipment is delivered. Rest assured that your shipment is still moving even though no new tracking scans may appear for a while. Due to this reason, we will not be able to issue a resolution until the minimum of 7 business days has passed.

    3. What if I need spare parts for my item?

    - YesComUSA does not sell nor provide spare parts; however, they may be ordered or requested through our supplier if available/replaceable. If needed, please contact customer support to assist you accordingly.
    *Make sure to provide your full order information to assist you accordingly.

    4. Why did I receive an email regarding order verification?

    - We at YesComUSA care about the security and privacy of our customers. We use one most advanced encrypted software and are very diligent about protecting your privacy and personal information. In some cases, our system may detect activities on the purchase which may be deemed as signs of a “fraudulent” purchase and will put orders on hold for verification prior to releasing. In this case, we may ask for ID verification. Once verified, we will proceed in releasing the order. Please note that the order is subject to cancellation within 48 hours if not verified.

    5. Can I get my tracking number if I don't have an account?

    - Tracking numbers will be sent via email to the email address provided by the customer at the end of the business day once packages have been shipped. We highly recommend checking all information inputted (Email, Name, Shipping and Billing Address) to avoid any further delays.

    6. My package is being held at UPS Access-Point. What do I do now?

    -In some cases, packages may be held at a UPS Access-Point due to the following reasons.
    A. Item is undeliverable to the physical address.
    B. UPS has attempted to deliver the item once and did not leave the package since they were unable to determine a “safe location” for the item to be left behind.
    UPS Access-Point packages will need to be picked up within 5 days along with valid ID to release the package. If packages are not picked up on the 5th day, UPS will ship the item back to the sender. If you have not received your package by the estimated delivery time or have received notification that your item has been held at the UPS Access-Point, please contact UPS to arrange pick up.

    7. Can I change my shipping address once the order is placed? If not, what can I do?

    - Orders can be modified within 30 minutes of submission. Please call us or send an email to customer support and provide the new shipping address in advance. Please note that modifications are not guaranteed unless confirmed by a representative.

    7A. If order information cannot be modified, we can arrange for one of the following below:
    a) Arrange UPS will call pick (free of charge & valid ID needed to release package)
    b) Reroute the package with UPS (rerouting fee will be applied and pricing is varied on location and weight of the item)

    8. What is RTS (Return to Sender) and why do I have to pay a fee?

    - Shipments can be flagged as RTS for the following reasons:
    A. Incomplete/wrong shipping address
    B. Receiver was not available for delivery after 3 consecutive attempts
    C. Business was closed
    D. Packages were refused by customer
    Packages returned to sender are subjected to an RTS fee in which the customer will be liable. Total amount of RTS fee may vary and will be deducted from the total refund if requested. In the event that the customer should choose to have the package reshipped - the re-shipping fee will be waived, however; the customer will be liable for the RTS fee.

    9. Can I pick up item locally?

    - If interested in picking up items locally, we highly recommend calling us to check for availability beforehand. Please note that local will call pick up is only available in our California Facility. All will call transactions are CASH ONLY. Please do not place an order online as all online orders will be shipped.
    Our will call location and hours are as follows:
    Location: 185 N. Sunset Ave
    City Of Industry, CA 91744
    Hours: Monday – Fridays from 9:00AM to 4:30PM
    *Please note that we are only able to hold items for 24 hours.

    10. It shows my order was delivered but I never received it. What do I do?

    - If tracking information shows delivered, we would suggest to double check with family members, neighbors or friends around the area as UPS may have left the package elsewhere.
    Still unable to find, contact us immediately informing the situation along with confirmation you have checked the surrounding area. We will open an investigation claim with UPS which can take up to 8-10 business days to close. We cannot issue a resolution until the claim has closed as UPS may be able to locate the package during this process.
    *Please note, you may also contact UPS to open the claim to expedite the process. If unable to open one, you may contact us for assistance.

    11. What if my package arrived damaged / defective?

    A. Damaged
    - If package(s) are damaged upon arrival, immediately take pictures of the packaging and item and contact customer support along with the images. We will file a claim with UPS for the damages. We can either issue a replacement (if available) or refund once the package(s) has been returned back to our facility.

    B. Defective
    -If package(s) are DOA, non-functional or stopped working, please contact customer support immediately for assistance.
    *Please note, a short video or images would help expedite the process as well.

    12. Is shipping cost refundable?

    - Shipping cost is non-refundable.

    13. Does YesComUSA offer return labels?

    -Unfortunately, we do not offer return labels as customers are liable for the return shipping cost.

    14. About Non-US taxes & Shipping Info

    Currently, we will charge VAT to United Kingdom customers, and you can ask for an e-invoice via email us:sales@yescomusa.com.

    For other European customers, we are not responsible for any customs duties or taxes. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment (In general, Custom clearance handling fee & Duty fee).

    Non-US Shipping Info Learn more from 5. Do you ship internationally?.

    15. What Type of Payment is Accepted?

    Credit and Debit Cards. We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, PayPal.

    For local pickup order we accept cash payments only. Refer to #9.