{"id":1710385692717,"title":"16\" Photography Lighting Box Studio Tent Kit w\/ 3 Softboxes","handle":"16-photography-lighting-bo-studio-tent-kit-w-3-softboes","description":"\u003cp\u003e This an upgraded photography light tent exclusively for web retailers and commercial product catalog! A \u003cstrong\u003ephotography light tent with 3 softboxes\u003c\/strong\u003e offers your lighting from top and sides directions for best results. The\u003cstrong\u003e 3 x 45w bulbs\u003c\/strong\u003e delivers extra powerful and soft even lighting!\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003eShow your products in its 'best light', sell your items for a good price, sell your items faster!\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003eBest Solution for Your Portable Photo Studio:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e 16\" x 16\" x 16\" cube light tent set up in minutes\u003c\/li\u003e\n\n\u003cli\u003e Perfect for objects less than 16in., such as toys, accouterments, small furnishings and souvenir, etc.\u003c\/li\u003e\n\n\u003cli\u003e Soften lighting for reducing overexposure and hot spots.\u003c\/li\u003e\n\n\u003cli\u003e Light entering from translucent side cloth for bathing object in dimensional lighting.\u003c\/li\u003e\n\n\u003cli\u003e Seamless and non-reflectable background for less post processing.\u003c\/li\u003e\n\n\u003cli\u003e Easy to exchange different color backgrounds with self-adhesive straps.\u003c\/li\u003e\n\n\u003cli\u003e Store in a special design carrying case for portability.\u003c\/li\u003e\n\n\u003cli\u003e Please kindly note that it is for 110 voltage\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e \u003cstrong\u003ePackage Includes:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e 1x 16\" Cube Light Tent and Carrying Case Two in One\u003c\/li\u003e\n\n\u003cli\u003e 4x High Quality Backgrounds (four colors)\u003c\/li\u003e\n\n\u003cli\u003e 3x 16\"x16\" Softboxes with Mounts\u003c\/li\u003e\n\n\u003cli\u003e 2x Tripod Stands for Softbox Holding\u003c\/li\u003e\n\n\u003cli\u003e 3x 45w Energy Saving Day Lights\u003c\/li\u003e\n\u003c\/ul\u003e\n \n\u003ctable border=\"0\" width=\"95%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e \u003cimg src=\"\/\/d3d71ba2asa5oz.cloudfront.net\/33000397\/images\/01tns015-sb4040-400-sp01.jpg\"\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp\u003e \u003cstrong\u003eSoft Light Tent:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e 16\" x 16\" x 16\" Cube Light Tent (more sizes are available in our store)\u003c\/li\u003e\n\n\u003cli\u003e 100% pure white \u003cstrong\u003ehigh-duty 210D nylon fabric square tent\u003c\/strong\u003e\n\u003c\/li\u003e\n\n\u003cli\u003e Translucent fabric gently diffuse the light from your light sources to prevent shadows\u003c\/li\u003e\n\n\u003cli\u003e Built-in pockets for light and accessories.\u003c\/li\u003e\n\n\u003cli\u003e Cube tent \u0026amp; carrying case two in one for easy setup\/fold up, also for convenient storage and travel\u003c\/li\u003e\n \u003c\/ul\u003e\n\n\u003cp\u003e \u003cstrong\u003e4x Backgrounds:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e Size: 30\" L x 15 1\/2\" W\u003c\/li\u003e\n\n\u003cli\u003e Front Side of \u003cstrong\u003eVelveteen\u003c\/strong\u003e and Back Side of \u003cstrong\u003ePolyester Pongee\u003c\/strong\u003e Design\u003c\/li\u003e\n\n\u003cli\u003e 4 Colors: Red, Black, White and Blue for different objects photography\u003c\/li\u003e\n\n\u003cli\u003eSelf-adhesive strap design for backgrounds easy changing\u003c\/li\u003e\n\n\u003cli\u003e Provide better contrast solution for all objects\u003c\/li\u003e\n \u003c\/ul\u003e\n \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd colspan=\"2\"\u003e\n\u003chr\u003e\n \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e \u003cimg src=\"\/\/d3d71ba2asa5oz.cloudfront.net\/33000397\/images\/01tns015-sb4040-400-sp02.jpg\"\u003e\u003cbr\u003e \u003cimg src=\"\/\/d3d71ba2asa5oz.cloudfront.net\/33000397\/images\/01tns015-sb4040-400-sp05a.jpg\"\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp\u003e \u003cstrong\u003eSoftboxes with 45w lamps:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e \u003cstrong\u003e3x 45w 5500k \u003c\/strong\u003eenergy saving day light bulbs\u003c\/li\u003e\n\n\u003cli\u003e Three \u003cstrong\u003e16\" x 16\" Softboxes\u003c\/strong\u003e with mount for perfect light from sides and top\u003c\/li\u003e\n\n\u003cli\u003e 11\" to 18\" height adjustable stands for holding side light softboxes\u003c\/li\u003e\n\n\u003cli\u003e Silver Internal Face: \u003cstrong\u003eMinimize Light Loss \u0026amp; Maximize Light Spread\u003c\/strong\u003e\n\u003c\/li\u003e\n \u003c\/ul\u003e\n \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd colspan=\"2\"\u003e\n\u003chr\u003e\n \u003c\/td\u003e\n\u003ctd colspan=\"2\"\u003e\n\u003chr\u003e\n \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e \u003cimg src=\"\/\/d3d71ba2asa5oz.cloudfront.net\/33000397\/images\/01tns015-sb4040-400-sp04.jpg\"\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp\u003e \u003cstrong\u003eCarrying Case:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e Cube tent \u0026amp; carrying case two in one for easy setup\/fold up, also for convenient storage and travel\u003c\/li\u003e\n\n\u003cli\u003e Built-in pockets for light and accessories\u003c\/li\u003e\n\u003c\/ul\u003e\n \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd colspan=\"2\"\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003cp\u003e *Please kindly notice that the fashional bag is just for showing the photo tent kit, not included.\u003c\/p\u003e","published_at":"2019-04-03T07:16:22-07:00","created_at":"2019-03-26T09:14:00-07:00","vendor":"YesComUSA","type":"Photo Tent Kit","tags":["Photo Tent Kit","Photography Equipment","Studio Kits","Toys \u0026 Hobbies"],"price":8199,"price_min":8199,"price_max":8199,"available":false,"price_varies":false,"compare_at_price":20799,"compare_at_price_min":20799,"compare_at_price_max":20799,"compare_at_price_varies":false,"variants":[{"id":14795757486125,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"YES1968","requires_shipping":true,"taxable":true,"featured_image":{"id":5140960772141,"product_id":1710385692717,"position":1,"created_at":"2019-03-26T09:14:00-07:00","updated_at":"2019-03-26T09:14:00-07:00","alt":null,"width":600,"height":600,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1968__1.jpg?v=1553616840","variant_ids":[14795757486125]},"available":false,"name":"16\" Photography Lighting Box Studio Tent Kit w\/ 3 Softboxes","public_title":null,"options":["Default Title"],"price":8199,"weight":8165,"compare_at_price":20799,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":null}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1968__1.jpg?v=1553616840","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1968__2.jpg?v=1553616840","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1968__3.jpg?v=1553616840","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1968__4.jpg?v=1553616840","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1968__5.jpg?v=1553616840","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1968__6.jpg?v=1553616840","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1968__7.jpg?v=1553616840","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1968__8.jpg?v=1553616840"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1968__1.jpg?v=1553616840","options":["Title"],"content":"\u003cp\u003e This an upgraded photography light tent exclusively for web retailers and commercial product catalog! A \u003cstrong\u003ephotography light tent with 3 softboxes\u003c\/strong\u003e offers your lighting from top and sides directions for best results. The\u003cstrong\u003e 3 x 45w bulbs\u003c\/strong\u003e delivers extra powerful and soft even lighting!\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003eShow your products in its 'best light', sell your items for a good price, sell your items faster!\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e \u003cstrong\u003eBest Solution for Your Portable Photo Studio:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e 16\" x 16\" x 16\" cube light tent set up in minutes\u003c\/li\u003e\n\n\u003cli\u003e Perfect for objects less than 16in., such as toys, accouterments, small furnishings and souvenir, etc.\u003c\/li\u003e\n\n\u003cli\u003e Soften lighting for reducing overexposure and hot spots.\u003c\/li\u003e\n\n\u003cli\u003e Light entering from translucent side cloth for bathing object in dimensional lighting.\u003c\/li\u003e\n\n\u003cli\u003e Seamless and non-reflectable background for less post processing.\u003c\/li\u003e\n\n\u003cli\u003e Easy to exchange different color backgrounds with self-adhesive straps.\u003c\/li\u003e\n\n\u003cli\u003e Store in a special design carrying case for portability.\u003c\/li\u003e\n\n\u003cli\u003e Please kindly note that it is for 110 voltage\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e \u003cstrong\u003ePackage Includes:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e 1x 16\" Cube Light Tent and Carrying Case Two in One\u003c\/li\u003e\n\n\u003cli\u003e 4x High Quality Backgrounds (four colors)\u003c\/li\u003e\n\n\u003cli\u003e 3x 16\"x16\" Softboxes with Mounts\u003c\/li\u003e\n\n\u003cli\u003e 2x Tripod Stands for Softbox Holding\u003c\/li\u003e\n\n\u003cli\u003e 3x 45w Energy Saving Day Lights\u003c\/li\u003e\n\u003c\/ul\u003e\n \n\u003ctable border=\"0\" width=\"95%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e \u003cimg src=\"\/\/d3d71ba2asa5oz.cloudfront.net\/33000397\/images\/01tns015-sb4040-400-sp01.jpg\"\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp\u003e \u003cstrong\u003eSoft Light Tent:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e 16\" x 16\" x 16\" Cube Light Tent (more sizes are available in our store)\u003c\/li\u003e\n\n\u003cli\u003e 100% pure white \u003cstrong\u003ehigh-duty 210D nylon fabric square tent\u003c\/strong\u003e\n\u003c\/li\u003e\n\n\u003cli\u003e Translucent fabric gently diffuse the light from your light sources to prevent shadows\u003c\/li\u003e\n\n\u003cli\u003e Built-in pockets for light and accessories.\u003c\/li\u003e\n\n\u003cli\u003e Cube tent \u0026amp; carrying case two in one for easy setup\/fold up, also for convenient storage and travel\u003c\/li\u003e\n \u003c\/ul\u003e\n\n\u003cp\u003e \u003cstrong\u003e4x Backgrounds:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e Size: 30\" L x 15 1\/2\" W\u003c\/li\u003e\n\n\u003cli\u003e Front Side of \u003cstrong\u003eVelveteen\u003c\/strong\u003e and Back Side of \u003cstrong\u003ePolyester Pongee\u003c\/strong\u003e Design\u003c\/li\u003e\n\n\u003cli\u003e 4 Colors: Red, Black, White and Blue for different objects photography\u003c\/li\u003e\n\n\u003cli\u003eSelf-adhesive strap design for backgrounds easy changing\u003c\/li\u003e\n\n\u003cli\u003e Provide better contrast solution for all objects\u003c\/li\u003e\n \u003c\/ul\u003e\n \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd colspan=\"2\"\u003e\n\u003chr\u003e\n \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e \u003cimg src=\"\/\/d3d71ba2asa5oz.cloudfront.net\/33000397\/images\/01tns015-sb4040-400-sp02.jpg\"\u003e\u003cbr\u003e \u003cimg src=\"\/\/d3d71ba2asa5oz.cloudfront.net\/33000397\/images\/01tns015-sb4040-400-sp05a.jpg\"\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp\u003e \u003cstrong\u003eSoftboxes with 45w lamps:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e \u003cstrong\u003e3x 45w 5500k \u003c\/strong\u003eenergy saving day light bulbs\u003c\/li\u003e\n\n\u003cli\u003e Three \u003cstrong\u003e16\" x 16\" Softboxes\u003c\/strong\u003e with mount for perfect light from sides and top\u003c\/li\u003e\n\n\u003cli\u003e 11\" to 18\" height adjustable stands for holding side light softboxes\u003c\/li\u003e\n\n\u003cli\u003e Silver Internal Face: \u003cstrong\u003eMinimize Light Loss \u0026amp; Maximize Light Spread\u003c\/strong\u003e\n\u003c\/li\u003e\n \u003c\/ul\u003e\n \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd colspan=\"2\"\u003e\n\u003chr\u003e\n \u003c\/td\u003e\n\u003ctd colspan=\"2\"\u003e\n\u003chr\u003e\n \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e \u003cimg src=\"\/\/d3d71ba2asa5oz.cloudfront.net\/33000397\/images\/01tns015-sb4040-400-sp04.jpg\"\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp\u003e \u003cstrong\u003eCarrying Case:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e Cube tent \u0026amp; carrying case two in one for easy setup\/fold up, also for convenient storage and travel\u003c\/li\u003e\n\n\u003cli\u003e Built-in pockets for light and accessories\u003c\/li\u003e\n\u003c\/ul\u003e\n \u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd colspan=\"2\"\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003cp\u003e *Please kindly notice that the fashional bag is just for showing the photo tent kit, not included.\u003c\/p\u003e"}

16" Photography Lighting Box Studio Tent Kit w/ 3 Softboxes

Product Description
Sku: YES1968
Product Type: Photo Tent Kit
$ 81.99 $ 207.99
Maximum quantity available reached.

This an upgraded photography light tent exclusively for web retailers and commercial product catalog! A photography light tent with 3 softboxes offers your lighting from top and sides directions for best results. The 3 x 45w bulbs delivers extra powerful and soft even lighting!

Show your products in its 'best light', sell your items for a good price, sell your items faster!

Best Solution for Your Portable Photo Studio:

  • 16" x 16" x 16" cube light tent set up in minutes
  • Perfect for objects less than 16in., such as toys, accouterments, small furnishings and souvenir, etc.
  • Soften lighting for reducing overexposure and hot spots.
  • Light entering from translucent side cloth for bathing object in dimensional lighting.
  • Seamless and non-reflectable background for less post processing.
  • Easy to exchange different color backgrounds with self-adhesive straps.
  • Store in a special design carrying case for portability.
  • Please kindly note that it is for 110 voltage

Package Includes:

  • 1x 16" Cube Light Tent and Carrying Case Two in One
  • 4x High Quality Backgrounds (four colors)
  • 3x 16"x16" Softboxes with Mounts
  • 2x Tripod Stands for Softbox Holding
  • 3x 45w Energy Saving Day Lights

Soft Light Tent:

  • 16" x 16" x 16" Cube Light Tent (more sizes are available in our store)
  • 100% pure white high-duty 210D nylon fabric square tent
  • Translucent fabric gently diffuse the light from your light sources to prevent shadows
  • Built-in pockets for light and accessories.
  • Cube tent & carrying case two in one for easy setup/fold up, also for convenient storage and travel

4x Backgrounds:

  • Size: 30" L x 15 1/2" W
  • Front Side of Velveteen and Back Side of Polyester Pongee Design
  • 4 Colors: Red, Black, White and Blue for different objects photography
  • Self-adhesive strap design for backgrounds easy changing
  • Provide better contrast solution for all objects


Softboxes with 45w lamps:

  • 3x 45w 5500k energy saving day light bulbs
  • Three 16" x 16" Softboxes with mount for perfect light from sides and top
  • 11" to 18" height adjustable stands for holding side light softboxes
  • Silver Internal Face: Minimize Light Loss & Maximize Light Spread


Carrying Case:

  • Cube tent & carrying case two in one for easy setup/fold up, also for convenient storage and travel
  • Built-in pockets for light and accessories

*Please kindly notice that the fashional bag is just for showing the photo tent kit, not included.

  • Returned items are accepted within 30 days of delivery.
  • All returned items must be repacked and returned in their original packaging for protection.
  • We recommend that you insure packages being returned for your protection, as customer is responsible for any damage that occurs during return shipment.
  • Returned merchandise that is damaged upon receipt will not be credited.
  • Customers are responsible for the initial shipping cost.
  • Custom displays and customized products, including orders with custom text, imprinting or graphics are non refundable.

Special Note: Customers returning items that were received damaged, defective and/or miss-shipped products please call Customer Service at 1.626.336.2829 for resolution.

 

Return Procedure

  • Please review our Return Policy before completing these steps.
  • Standard Package Shipments (UPS/FedEx delivery):
  • Please contact us so an RMA number can be generated for your return.
  • Please fill out the return form completely and return it with your package.
  • Returns without a return form WILL NOT be accepted.
  • Failure to fill in all required fields will delay the processing of your return.
  • Freight/Pallet Shipments (including display cases):
    • Please contact us so an RMA number can be generated for your return.
    • Clearly write/label all sides of the shipment with the assigned RMA number.
    • Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.
  • Please allow 15 days from the date we receive the return for inspection and credit where due.

 

    1. Can my order be canceled?

    - Orders can be cancelled within 30 minutes of placement. Please call us during our business hours (Mon-Fri 8:00AM-5:00PM PST) or send an email requesting the cancellation immediately. Please note that due to the high volume of shipments processed daily, cancellations are not guaranteed unless confirmed by a representative.

    2. Why is there no movement on my tracking number?

    Once your order has been processed and shipped, you will receive an automated message with your order's tracking information. Please note that due to the high volume of packages shipped daily, it may take 24-48 hours (72hrs for items shipped via UPS Mail Innovations) for the carriers to update their system. Average times below for shipping information on your package(s) to update:
    A. UPS-MID - tracking information will appear within 48-72 hours on the carrier's website
    B. UPS-SurePost - tracking information will appear within 48 hours on the carrier's website
    C. UPS Ground - tracking information will appear within 24-48 hours on the carrier's website
    *All shipments are scheduled to be delivered within 5-7 business days. Shipment movement information is captured each time a tracking label is scanned in the UPS system, from the time the label is created until the shipment is delivered. Rest assured that your shipment is still moving even though no new tracking scans may appear for a while. Due to this reason, we will not be able to issue a resolution until the minimum of 7 business days has passed.

    3. What if I need spare parts for my item?

    - YesComUSA does not sell nor provide spare parts; however, they may be ordered or requested through our supplier if available/replaceable. If needed, please contact customer support to assist you accordingly.
    *Make sure to provide your full order information to assist you accordingly.

    4. Why did I receive an email regarding order verification?

    - We at YesComUSA care about the security and privacy of our customers. We use one most advanced encrypted software and are very diligent about protecting your privacy and personal information. In some cases, our system may detect activities on the purchase which may be deemed as signs of a “fraudulent” purchase and will put orders on hold for verification prior to releasing. In this case, we may ask for ID verification. Once verified, we will proceed in releasing the order. Please note that the order is subject to cancellation within 48 hours if not verified.

    5. Can I get my tracking number if I don't have an account?

    - Tracking numbers will be sent via email to the email address provided by the customer at the end of the business day once packages have been shipped. We highly recommend checking all information inputted (Email, Name, Shipping and Billing Address) to avoid any further delays.

    6. My package is being held at UPS Access-Point. What do I do now?

    -In some cases, packages may be held at a UPS Access-Point due to the following reasons.
    A. Item is undeliverable to the physical address.
    B. UPS has attempted to deliver the item once and did not leave the package since they were unable to determine a “safe location” for the item to be left behind.
    UPS Access-Point packages will need to be picked up within 5 days along with valid ID to release the package. If packages are not picked up on the 5th day, UPS will ship the item back to the sender. If you have not received your package by the estimated delivery time or have received notification that your item has been held at the UPS Access-Point, please contact UPS to arrange pick up.

    7. Can I change my shipping address once the order is placed? If not, what can I do?

    - Orders can be modified within 30 minutes of submission. Please call us or send an email to customer support and provide the new shipping address in advance. Please note that modifications are not guaranteed unless confirmed by a representative.

    7A. If order information cannot be modified, we can arrange for one of the following below:
    a) Arrange UPS will call pick (free of charge & valid ID needed to release package)
    b) Reroute the package with UPS (rerouting fee will be applied and pricing is varied on location and weight of the item)

    8. What is RTS (Return to Sender) and why do I have to pay a fee?

    - Shipments can be flagged as RTS for the following reasons:
    A. Incomplete/wrong shipping address
    B. Receiver was not available for delivery after 3 consecutive attempts
    C. Business was closed
    D. Packages were refused by customer
    Packages returned to sender are subjected to an RTS fee in which the customer will be liable. Total amount of RTS fee may vary and will be deducted from the total refund if requested. In the event that the customer should choose to have the package reshipped - the re-shipping fee will be waived, however; the customer will be liable for the RTS fee.

    9. Can I pick up item locally?

    - If interested in picking up items locally, we highly recommend calling us to check for availability beforehand. Please note that local will call pick up is only available in our California Facility. All will call transactions are CASH ONLY. Please do not place an order online as all online orders will be shipped.
    Our will call location and hours are as follows:
    Location: 185 N. Sunset Ave
    City Of Industry, CA 91744
    Hours: Monday – Fridays from 9:00AM to 4:30PM
    *Please note that we are only able to hold items for 24 hours.

    10. It shows my order was delivered but I never received it. What do I do?

    - If tracking information shows delivered, we would suggest to double check with family members, neighbors or friends around the area as UPS may have left the package elsewhere.
    Still unable to find, contact us immediately informing the situation along with confirmation you have checked the surrounding area. We will open an investigation claim with UPS which can take up to 8-10 business days to close. We cannot issue a resolution until the claim has closed as UPS may be able to locate the package during this process.
    *Please note, you may also contact UPS to open the claim to expedite the process. If unable to open one, you may contact us for assistance.

    11. What if my package arrived damaged / defective?

    A. Damaged
    - If package(s) are damaged upon arrival, immediately take pictures of the packaging and item and contact customer support along with the images. We will file a claim with UPS for the damages. We can either issue a replacement (if available) or refund once the package(s) has been returned back to our facility.

    B. Defective
    -If package(s) are DOA, non-functional or stopped working, please contact customer support immediately for assistance.
    *Please note, a short video or images would help expedite the process as well.

    12. Is shipping cost refundable?

    - Shipping cost is non-refundable.

    13. Does YesComUSA offer return labels?

    -Unfortunately, we do not offer return labels as customers are liable for the return shipping cost.

    14. About Non-US taxes & Shipping Info

    Currently, we will charge VAT to United Kingdom customers, and you can ask for an e-invoice via email us:sales@yescomusa.com.

    For other European customers, we are not responsible for any customs duties or taxes. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment (In general, Custom clearance handling fee & Duty fee).

    Non-US Shipping Info Learn more from 5. Do you ship internationally?.

    15. What Type of Payment is Accepted?

    Credit and Debit Cards. We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, PayPal.

    For local pickup order we accept cash payments only. Refer to #9.