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{"id":1710568079405,"title":"13ft Patio Wood Market Umbrella Multiple Colors","handle":"13-ft-wood-patio-outdoor-furniture-umbrella-green","description":"\u003cp\u003eDo you want to drive your life into a corner which far away from hustle and bustle, or just enjoy the leisurely outdoor life, or adorn your romantic moment with more native elements? This \u003cstrong\u003eGreen\/ Beige\/ Red\/ Blue 13ft German Beech Wood Umbrella\u003c\/strong\u003e can help you to make your dreams come true. Green trees, gentle breeze, German beech wood texture, all blend into nature to make this wood umbrella perfect for garden, patio, weeding scene, swimming pool, sandy beach, seaside or lakeside.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e13 feet in diameter, the largest in the market\u003c\/li\u003e\n\n\u003cli\u003e8 firm ribs construction.\u003c\/li\u003e\n\n\u003cli\u003e\n\u003cstrong\u003eGerman Beech Wood \u003c\/strong\u003ePole \u0026amp; Ribs\u003c\/li\u003e\n\n\u003cul\u003e\n\u003cli\u003eProcessed by more than \u003cstrong\u003e12 steps\u003c\/strong\u003e to select superior firm wood for anti-insect attack and last long using life\u003c\/li\u003e\n\n\u003cli\u003eMuch steadier than other 13ft umbrella wood (esp. those range from $49.9-$79.9) in market\u003c\/li\u003e\n\n\u003cli\u003eCoated with varnish to present the symmetrical and exquisite wood texture of natural wood\u003c\/li\u003e\n \n\u003c\/ul\u003e\n\n\u003cli\u003e\n\u003cstrong\u003eUV30+ 180g\/sqm\u003c\/strong\u003e anti-fade polyester umbrella canopy:\u003c\/li\u003e\n\n\u003cul\u003e\n\u003cli\u003eMore effectively for UV blocking.\u003c\/li\u003e\n\n\u003cli\u003eMore durable than other 160g\/sqm thinner polyester canopy.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n\u003cli\u003e\n\u003cstrong\u003eColor Fastness\u003c\/strong\u003e up to European Standard \u003cstrong\u003eLevel \u003c\/strong\u003e\u003cstrong\u003e 4\/ Level 5 \u003c\/strong\u003e while level 3 tops current market standard\u003cbr\u003e Keep original color anti-fade longer than those without any anti-fade technology\n\u003c\/li\u003e\n\n\u003cli\u003eWater-repellent canopy for outdoor scenery \u0026amp; breeze enjoyment even when drizzling\u003c\/li\u003e\n\n\u003cli\u003ePulley and rope for convenient lifting and lowering\u003c\/li\u003e\n\n\u003cli\u003eFinials of each rib wrapped with cloth to assure stability and best stretch\u003c\/li\u003e\n\n\u003cli\u003eCan be mounted on your existing applicable stand or in the middle of table(recommend table \u003cstrong\u003e2FT\u003c\/strong\u003e max. in height) if hole available\u003c\/li\u003e\n\n\u003cli\u003eNo need any tools\u003cbr\u003e \n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSpecifications:\u003c\/strong\u003e\u003c\/p\u003e\n \n\u003ctable cellspacing=\"0\" cellpadding=\"0\" bordercolor=\"#030303\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"161\"\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003eUmbrella Diameter\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd width=\"203\"\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003e13 Feet\u003c\/strong\u003e (8 Ribs)\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd bgcolor=\"#EAEAEA\"\u003e\n\u003cdiv align=\"center\"\u003e\n\u003cspan style=\"color: #000000;\"\u003eUmbrella Cover Color\u003c\/span\u003e\u003cbr\u003e \n\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd bgcolor=\"#EAEAEA\"\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003eGreen\/ Beige\/ Red\/ Blue (As shown in pictures)\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003ePole Material\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cdiv align=\"center\"\u003e \u003cstrong\u003e\u003cspan style=\"color: #000000;\"\u003eGerman Beech Wood \u003c\/span\u003e\u003c\/strong\u003e \u003c\/div\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd bgcolor=\"#EAEAEA\"\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003eUmbrella Cover Material\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd colspan=\"1\" bgcolor=\"#EAEAEA\"\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003e180g UV30+ Polyester\u003c\/span\u003e\u003c\/div\u003e\n\n\u003cdiv align=\"center\"\u003e\u003c\/div\u003e\n\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003eWhole Pole Size\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003e106\" L x 1-7\/8\" Diam.\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003cp\u003e\u003cstrong\u003ePackage Contents:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e1x 13Ft German Beech Wood Umbrella\u003cbr\u003e **Stand is not included\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cspan size=\"2\" face=\"Times New Roman \u0026lt;EOL\u0026gt;\" style=\"font-size: small;\"\u003ePlease Note: \u003c\/span\u003eThe fabric colors represented on the website may differ slightly from the actual product, and different monitors may cause colors to vary slightly. Please be free to contact with us if you need advice.\u003c\/p\u003e","published_at":"2019-05-09T03:34:20-07:00","created_at":"2019-03-26T12:37:31-07:00","vendor":"YesComUSA","type":"13 Foot Umbrella","tags":["13 Foot Umbrella","Color_Beige","Color_Blue","Color_Green","Color_Red","Price_$100 to $200"],"price":11499,"price_min":11499,"price_max":11499,"available":true,"price_varies":false,"compare_at_price":23899,"compare_at_price_min":23899,"compare_at_price_max":23899,"compare_at_price_varies":false,"variants":[{"id":14797559758893,"title":"Red","option1":"Red","option2":null,"option3":null,"sku":"YES1196","requires_shipping":true,"taxable":true,"featured_image":{"id":5382357024813,"product_id":1710568079405,"position":11,"created_at":"2019-04-29T01:17:29-07:00","updated_at":"2019-04-29T01:17:29-07:00","alt":null,"width":600,"height":600,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1196__1.jpg?v=1556525849","variant_ids":[14797559758893]},"available":true,"name":"13ft Patio Wood Market Umbrella Multiple Colors - Red","public_title":"Red","options":["Red"],"price":11499,"weight":14560,"compare_at_price":23899,"inventory_quantity":202,"inventory_management":"shopify","inventory_policy":"deny","barcode":null},{"id":14797559824429,"title":"Beige","option1":"Beige","option2":null,"option3":null,"sku":"YES1195","requires_shipping":true,"taxable":true,"featured_image":{"id":5382357057581,"product_id":1710568079405,"position":12,"created_at":"2019-04-29T01:17:29-07:00","updated_at":"2019-04-29T01:17:29-07:00","alt":null,"width":600,"height":600,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1195__1.jpg?v=1556525849","variant_ids":[14797559824429]},"available":true,"name":"13ft Patio Wood Market Umbrella Multiple Colors - Beige","public_title":"Beige","options":["Beige"],"price":11499,"weight":14560,"compare_at_price":23899,"inventory_quantity":289,"inventory_management":"shopify","inventory_policy":"deny","barcode":null},{"id":14797559791661,"title":"Blue","option1":"Blue","option2":null,"option3":null,"sku":"YES1197","requires_shipping":true,"taxable":true,"featured_image":{"id":5382357155885,"product_id":1710568079405,"position":14,"created_at":"2019-04-29T01:17:29-07:00","updated_at":"2019-04-29T01:17:29-07:00","alt":null,"width":600,"height":600,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1197__1.jpg?v=1556525849","variant_ids":[14797559791661]},"available":true,"name":"13ft Patio Wood Market Umbrella Multiple Colors - Blue","public_title":"Blue","options":["Blue"],"price":11499,"weight":14560,"compare_at_price":23899,"inventory_quantity":71,"inventory_management":"shopify","inventory_policy":"deny","barcode":null},{"id":14797559726125,"title":"Green","option1":"Green","option2":null,"option3":null,"sku":"YES1198","requires_shipping":true,"taxable":true,"featured_image":{"id":5382357090349,"product_id":1710568079405,"position":13,"created_at":"2019-04-29T01:17:29-07:00","updated_at":"2019-04-29T01:17:29-07:00","alt":null,"width":600,"height":600,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1198__1.jpg?v=1556525849","variant_ids":[14797559726125]},"available":true,"name":"13ft Patio Wood Market Umbrella Multiple Colors - Green","public_title":"Green","options":["Green"],"price":11499,"weight":14560,"compare_at_price":23899,"inventory_quantity":102,"inventory_management":"shopify","inventory_policy":"deny","barcode":null}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__1.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__2.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__3.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__4.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__5.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__6.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__7.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__8.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__9.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__10.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1196__1.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1195__1.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1198__1.jpg?v=1556525849","\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/yes1197__1.jpg?v=1556525849"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/0746\/4805\/products\/07umb003-13wd_yesv__1.jpg?v=1556525849","options":["Color"],"content":"\u003cp\u003eDo you want to drive your life into a corner which far away from hustle and bustle, or just enjoy the leisurely outdoor life, or adorn your romantic moment with more native elements? This \u003cstrong\u003eGreen\/ Beige\/ Red\/ Blue 13ft German Beech Wood Umbrella\u003c\/strong\u003e can help you to make your dreams come true. Green trees, gentle breeze, German beech wood texture, all blend into nature to make this wood umbrella perfect for garden, patio, weeding scene, swimming pool, sandy beach, seaside or lakeside.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFeatures:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e13 feet in diameter, the largest in the market\u003c\/li\u003e\n\n\u003cli\u003e8 firm ribs construction.\u003c\/li\u003e\n\n\u003cli\u003e\n\u003cstrong\u003eGerman Beech Wood \u003c\/strong\u003ePole \u0026amp; Ribs\u003c\/li\u003e\n\n\u003cul\u003e\n\u003cli\u003eProcessed by more than \u003cstrong\u003e12 steps\u003c\/strong\u003e to select superior firm wood for anti-insect attack and last long using life\u003c\/li\u003e\n\n\u003cli\u003eMuch steadier than other 13ft umbrella wood (esp. those range from $49.9-$79.9) in market\u003c\/li\u003e\n\n\u003cli\u003eCoated with varnish to present the symmetrical and exquisite wood texture of natural wood\u003c\/li\u003e\n \n\u003c\/ul\u003e\n\n\u003cli\u003e\n\u003cstrong\u003eUV30+ 180g\/sqm\u003c\/strong\u003e anti-fade polyester umbrella canopy:\u003c\/li\u003e\n\n\u003cul\u003e\n\u003cli\u003eMore effectively for UV blocking.\u003c\/li\u003e\n\n\u003cli\u003eMore durable than other 160g\/sqm thinner polyester canopy.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n\u003cli\u003e\n\u003cstrong\u003eColor Fastness\u003c\/strong\u003e up to European Standard \u003cstrong\u003eLevel \u003c\/strong\u003e\u003cstrong\u003e 4\/ Level 5 \u003c\/strong\u003e while level 3 tops current market standard\u003cbr\u003e Keep original color anti-fade longer than those without any anti-fade technology\n\u003c\/li\u003e\n\n\u003cli\u003eWater-repellent canopy for outdoor scenery \u0026amp; breeze enjoyment even when drizzling\u003c\/li\u003e\n\n\u003cli\u003ePulley and rope for convenient lifting and lowering\u003c\/li\u003e\n\n\u003cli\u003eFinials of each rib wrapped with cloth to assure stability and best stretch\u003c\/li\u003e\n\n\u003cli\u003eCan be mounted on your existing applicable stand or in the middle of table(recommend table \u003cstrong\u003e2FT\u003c\/strong\u003e max. in height) if hole available\u003c\/li\u003e\n\n\u003cli\u003eNo need any tools\u003cbr\u003e \n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eSpecifications:\u003c\/strong\u003e\u003c\/p\u003e\n \n\u003ctable cellspacing=\"0\" cellpadding=\"0\" bordercolor=\"#030303\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"161\"\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003eUmbrella Diameter\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd width=\"203\"\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003e13 Feet\u003c\/strong\u003e (8 Ribs)\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd bgcolor=\"#EAEAEA\"\u003e\n\u003cdiv align=\"center\"\u003e\n\u003cspan style=\"color: #000000;\"\u003eUmbrella Cover Color\u003c\/span\u003e\u003cbr\u003e \n\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd bgcolor=\"#EAEAEA\"\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003eGreen\/ Beige\/ Red\/ Blue (As shown in pictures)\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003ePole Material\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cdiv align=\"center\"\u003e \u003cstrong\u003e\u003cspan style=\"color: #000000;\"\u003eGerman Beech Wood \u003c\/span\u003e\u003c\/strong\u003e \u003c\/div\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd bgcolor=\"#EAEAEA\"\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003eUmbrella Cover Material\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd colspan=\"1\" bgcolor=\"#EAEAEA\"\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003e180g UV30+ Polyester\u003c\/span\u003e\u003c\/div\u003e\n\n\u003cdiv align=\"center\"\u003e\u003c\/div\u003e\n\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003eWhole Pole Size\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cdiv align=\"center\"\u003e\u003cspan style=\"color: #000000;\"\u003e106\" L x 1-7\/8\" Diam.\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003cp\u003e\u003cstrong\u003ePackage Contents:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003e1x 13Ft German Beech Wood Umbrella\u003cbr\u003e **Stand is not included\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cspan size=\"2\" face=\"Times New Roman \u0026lt;EOL\u0026gt;\" style=\"font-size: small;\"\u003ePlease Note: \u003c\/span\u003eThe fabric colors represented on the website may differ slightly from the actual product, and different monitors may cause colors to vary slightly. Please be free to contact with us if you need advice.\u003c\/p\u003e"}

13ft Patio Wood Market Umbrella Multiple Colors

Product Description
Sku: YES1196
Product Type: 13 Foot Umbrella
$ 114.99 $ 238.99
Maximum quantity available reached.

Do you want to drive your life into a corner which far away from hustle and bustle, or just enjoy the leisurely outdoor life, or adorn your romantic moment with more native elements? This Green/ Beige/ Red/ Blue 13ft German Beech Wood Umbrella can help you to make your dreams come true. Green trees, gentle breeze, German beech wood texture, all blend into nature to make this wood umbrella perfect for garden, patio, weeding scene, swimming pool, sandy beach, seaside or lakeside.

Features:

  • 13 feet in diameter, the largest in the market
  • 8 firm ribs construction.
  • German Beech Wood Pole & Ribs
    • Processed by more than 12 steps to select superior firm wood for anti-insect attack and last long using life
    • Much steadier than other 13ft umbrella wood (esp. those range from $49.9-$79.9) in market
    • Coated with varnish to present the symmetrical and exquisite wood texture of natural wood
  • UV30+ 180g/sqm anti-fade polyester umbrella canopy:
    • More effectively for UV blocking.
    • More durable than other 160g/sqm thinner polyester canopy.
  • Color Fastness up to European Standard Level 4/ Level 5 while level 3 tops current market standard
    Keep original color anti-fade longer than those without any anti-fade technology
  • Water-repellent canopy for outdoor scenery & breeze enjoyment even when drizzling
  • Pulley and rope for convenient lifting and lowering
  • Finials of each rib wrapped with cloth to assure stability and best stretch
  • Can be mounted on your existing applicable stand or in the middle of table(recommend table 2FT max. in height) if hole available
  • No need any tools

Specifications:

Umbrella Diameter
13 Feet (8 Ribs)
Umbrella Cover Color
Green/ Beige/ Red/ Blue (As shown in pictures)
Pole Material
German Beech Wood
Umbrella Cover Material
180g UV30+ Polyester
Whole Pole Size
106" L x 1-7/8" Diam.

Package Contents:

  • 1x 13Ft German Beech Wood Umbrella
    **Stand is not included

Please Note: The fabric colors represented on the website may differ slightly from the actual product, and different monitors may cause colors to vary slightly. Please be free to contact with us if you need advice.

  • Returned items are accepted within 30 days of delivery.
  • All returned items must be repacked and returned in their original packaging for protection.
  • We recommend that you insure packages being returned for your protection, as customer is responsible for any damage that occurs during return shipment.
  • Returned merchandise that is damaged upon receipt will not be credited.
  • Customers are responsible for the initial shipping cost.
  • Custom displays and customized products, including orders with custom text, imprinting or graphics are non refundable.

Special Note: Customers returning items that were received damaged, defective and/or miss-shipped products please call Customer Service at 1.626.336.2829 for resolution.

 

Return Procedure

  • Please review our Return Policy before completing these steps.
  • Standard Package Shipments (UPS/FedEx delivery):
  • Please contact us so an RMA number can be generated for your return.
  • Please fill out the return form completely and return it with your package.
  • Returns without a return form WILL NOT be accepted.
  • Failure to fill in all required fields will delay the processing of your return.
  • Freight/Pallet Shipments (including display cases):
    • Please contact us so an RMA number can be generated for your return.
    • Clearly write/label all sides of the shipment with the assigned RMA number.
    • Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.
  • Please allow 15 days from the date we receive the return for inspection and credit where due.

 

    1. Can my order be canceled?

    - Orders can be cancelled within 30 minutes of placement. Please call us during our business hours (Mon-Fri 8:00AM-5:00PM PST) or send an email requesting the cancellation immediately. Please note that due to the high volume of shipments processed daily, cancellations are not guaranteed unless confirmed by a representative.

    2. Why is there no movement on my tracking number?

    Once your order has been processed and shipped, you will receive an automated message with your order's tracking information. Please note that due to the high volume of packages shipped daily, it may take 24-48 hours (72hrs for items shipped via UPS Mail Innovations) for the carriers to update their system. Average times below for shipping information on your package(s) to update:
    A. UPS-MID - tracking information will appear within 48-72 hours on the carrier's website
    B. UPS-SurePost - tracking information will appear within 48 hours on the carrier's website
    C. UPS Ground - tracking information will appear within 24-48 hours on the carrier's website
    *All shipments are scheduled to be delivered within 5-7 business days. Shipment movement information is captured each time a tracking label is scanned in the UPS system, from the time the label is created until the shipment is delivered. Rest assured that your shipment is still moving even though no new tracking scans may appear for a while. Due to this reason, we will not be able to issue a resolution until the minimum of 7 business days has passed.

    3. What if I need spare parts for my item?

    - YesComUSA does not sell nor provide spare parts; however, they may be ordered or requested through our supplier if available/replaceable. If needed, please contact customer support to assist you accordingly.
    *Make sure to provide your full order information to assist you accordingly.

    4. Why did I receive an email regarding order verification?

    - We at YesComUSA care about the security and privacy of our customers. We use one most advanced encrypted software and are very diligent about protecting your privacy and personal information. In some cases, our system may detect activities on the purchase which may be deemed as signs of a “fraudulent” purchase and will put orders on hold for verification prior to releasing. In this case, we may ask for ID verification. Once verified, we will proceed in releasing the order. Please note that the order is subject to cancellation within 48 hours if not verified.

    5. Can I get my tracking number if I don't have an account?

    - Tracking numbers will be sent via email to the email address provided by the customer at the end of the business day once packages have been shipped. We highly recommend checking all information inputted (Email, Name, Shipping and Billing Address) to avoid any further delays.

    6. My package is being held at UPS Access-Point. What do I do now?

    -In some cases, packages may be held at a UPS Access-Point due to the following reasons.
    A. Item is undeliverable to the physical address.
    B. UPS has attempted to deliver the item once and did not leave the package since they were unable to determine a “safe location” for the item to be left behind.
    UPS Access-Point packages will need to be picked up within 5 days along with valid ID to release the package. If packages are not picked up on the 5th day, UPS will ship the item back to the sender. If you have not received your package by the estimated delivery time or have received notification that your item has been held at the UPS Access-Point, please contact UPS to arrange pick up.

    7. Can I change my shipping address once the order is placed? If not, what can I do?

    - Orders can be modified within 30 minutes of submission. Please call us or send an email to customer support and provide the new shipping address in advance. Please note that modifications are not guaranteed unless confirmed by a representative.

    7A. If order information cannot be modified, we can arrange for one of the following below:
    a) Arrange UPS will call pick (free of charge & valid ID needed to release package)
    b) Reroute the package with UPS (rerouting fee will be applied and pricing is varied on location and weight of the item)

    8. What is RTS (Return to Sender) and why do I have to pay a fee?

    - Shipments can be flagged as RTS for the following reasons:
    A. Incomplete/wrong shipping address
    B. Receiver was not available for delivery after 3 consecutive attempts
    C. Business was closed
    D. Packages were refused by customer
    Packages returned to sender are subjected to an RTS fee in which the customer will be liable. Total amount of RTS fee may vary and will be deducted from the total refund if requested. In the event that the customer should choose to have the package reshipped - the re-shipping fee will be waived, however; the customer will be liable for the RTS fee.

    9. Can I pick up item locally?

    - If interested in picking up items locally, we highly recommend calling us to check for availability beforehand. Please note that local will call pick up is only available in our California Facility. All will call transactions are CASH ONLY. Please do not place an order online as all online orders will be shipped.
    Our will call location and hours are as follows:
    Location: 185 N. Sunset Ave
    City Of Industry, CA 91744
    Hours: Monday – Fridays from 9:00AM to 4:30PM
    *Please note that we are only able to hold items for 24 hours.

    10. It shows my order was delivered but I never received it. What do I do?

    - If tracking information shows delivered, we would suggest to double check with family members, neighbors or friends around the area as UPS may have left the package elsewhere.
    Still unable to find, contact us immediately informing the situation along with confirmation you have checked the surrounding area. We will open an investigation claim with UPS which can take up to 8-10 business days to close. We cannot issue a resolution until the claim has closed as UPS may be able to locate the package during this process.
    *Please note, you may also contact UPS to open the claim to expedite the process. If unable to open one, you may contact us for assistance.

    11. What if my package arrived damaged / defective?

    A. Damaged
    - If package(s) are damaged upon arrival, immediately take pictures of the packaging and item and contact customer support along with the images. We will file a claim with UPS for the damages. We can either issue a replacement (if available) or refund once the package(s) has been returned back to our facility.

    B. Defective
    -If package(s) are DOA, non-functional or stopped working, please contact customer support immediately for assistance.
    *Please note, a short video or images would help expedite the process as well.

    12. Is shipping cost refundable?

    - Shipping cost is non-refundable.

    13. Does YesComUSA offer return labels?

    -Unfortunately, we do not offer return labels as customers are liable for the return shipping cost.

    14. About Non-US taxes & Shipping Info

    Currently, we will charge VAT to United Kingdom customers, and you can ask for an e-invoice via email us:sales@yescomusa.com.

    For other European customers, we are not responsible for any customs duties or taxes. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment (In general, Custom clearance handling fee & Duty fee).

    Non-US Shipping Info Learn more from 5. Do you ship internationally?.

    15. What Type of Payment is Accepted?

    Credit and Debit Cards. We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, PayPal.

    For local pickup order we accept cash payments only. Refer to #9.