|
|
 |
|
 |
 |
|
|
Frequently Asked
Questions Answered |
|
|
|
|
| |
|
|
|
|
|
|
Payment
& Billing |
|
|
 |
|
|
|
|
- What are
my payment method choices?
    We
accept Visa, Master, American Express and Discover Cards
directly through a Verisign secured
gateway.  Be
sure to enter your billing address
correctly. This
is
the address where you receive your credit card statements. Do not
enter the the last four digit of your nine-digit zip code. For example,
instead of entering 34253-7865 as your zip code, enter 34253. We
will be unable process your payment if your credit card billing address
does not match.
Back to Top
- Is it
safe to enter my credit card info online?
Yes, your credit card information is secured and safe. You will
see the secured transaction symbol (a secured padlock)  at
the bottom of your web browser when you reach a page that prompts
you for the credit
card information, personal information or shows your shopping cart
data. This means that the link between your web browser and our
server is encrypted and no one else can see your credit card information,
personal information or even what you are buying. The level of
encryption
depends on the browser you are using. If you are using a browser
that supports encryption, the information received and sent between
your
browser and our server will be encrypted with the maximum level
of security that your browser supports. Typically, for example,
if you
are running Internet Explorer with High Encryption Pack or you
are running Internet Explorer 5.5 or above, the communications
will be
encrypted with 128-bit security, the highest level of encryption.
This means that even if someone is able to capture the communication
data
between your browser and our server, it is virtually impossible
to decode (or see) what the data contains. We go to great lengths
to protect
your information, so rest assured that it is safe to shop at Yescomusa.com.
Back to Top
- Why are your prices so low?
Our prices are significantly lower than what you would find at the
local mall or even other online stores. You may wonder, "how
is this possible?" We are able to provide a very low price on
quality products because:
- Being online, we can take advantage of the lower cost of
operation. For example, we have no expensive
retail stores to lease, no fancy
decoration, and no expensive employees with fake
smiles to ask "can
I help you?"
- We do not take orders via expensive toll-free phone lines.
All orders are placed online or thru the mail
by the customer. Remember, toll-free
phone lines with operators "standing by" are
paid for with higher product prices.
- Unlike stores in your neighborhoods or some online stores,
we do not buy from so called "wholesalers" who buy from other "wholesalers",
who in turn buy their products from yet another "wholesaler".
By ordering from us, you are removing a lot of
people in the middle. Fewer people in the middle
means fewer
price
markups
along the
way.
- We believe that if you get good price, good product,
and good shopping experience, you will tell all
your friends about us!
Back to Top
- Can I call you to place my order?
Unfortunately, we do not take orders over the telephone. See above section
on "Why are your prices so low?"
Back to Top
- What if I have questions or problems
while I try to order?
Just e-mail us.
Please provide as much information as possible.
Our customer service staff will get back
to you as soon as
possible. In most cases, it will be within
the hour, but definitely within the business
day.
Back to Top
|
|
 |
 |
|
 |
|
|
|
|
|
|
 |
|
 |
|
Most
orders are shipped through US Mail. Very small or light
orders are shipped First Class mail in padded envelopes
or small boxes. This ensures that they will fit into
your mailbox.
Priority Mail with delivery confirmation is used for
larger or heavier packages. Delivery time for Priority
Mail is generally
2-4 business days, but the delivery time is best state
but not guaranteed. Delivery time for First Class mail
is 2-7 business
days. Note that these are delivery times after it has
been shipped. See above question for processing time